Okkz Privacy Policy — Your Data is Safe With Us

Okkz (https://okkz.bet) is an online Sports Betting and gaming platform. We believe protecting user privacy is a fundamental responsibility. This Privacy Policy This tells you — what data we collect, how we use it, and how we keep it secure.

By using okkz's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. We recommend reading it carefully before creating an account.

This policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards. Our goal is to remain fully transparent and ensure you retain control over your data at all times.

Okkz collects two types of information from you — what you provide directly and what is automatically collected while you use the service.

We never store your full card number, CVV, or bank PIN. Payment details are processed directly through a secure payment gateway.

Okkz collects your data in several ways. Each method is transparent and based on your consent:

• Registration Form: When creating an account, you directly provide your name, email address, mobile number, and date of birth.
• KYC Verification: Identity verification is completed by uploading a copy of your national ID card or passport.
• Payment Processing: Payment-related information is collected during deposits or withdrawals.
• Cookies & Tracking: Your browsing behavior is monitored via cookies while you use the site.
• Live Chat & Support: Records of support team interactions are maintained.
• Third-Party Verification: Approved third-party services may be used for age and identity verification.

Okkz uses your data only for specific, legitimate purposes. We never use your information unnecessarily:

• Account Management: To manage login, password recovery, and overall account security.
• Identity & Age Verification: To verify users are 18+ and to prevent fraud.
• Payment Processing: To process deposit and withdrawal transactions.
• Service Improvement: To improve the betting experience, interface, and overall performance.
• Customer Support: To address your questions and resolve issues.
• Promotional Communications: To send you offers and bonus information with your consent.
• Responsible Gaming: To detect unusual betting behavior and provide appropriate support.
• Legal Obligations: To generate reports required by regulatory authorities.

You can unsubscribe from promotional emails or SMS at any time. However, important account-related messages cannot be turned off, as they are necessary for your security.

Okkz never sells your personal data. However, information may be shared in certain specific circumstances necessary for operating the service:

• Payment Processors: Only the necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• KYC Verification Services: With approved third-party identity verification providers — strictly for verification purposes only.
• Law Enforcement: Information may be disclosed in response to a court order or other legal obligation.
• Fraud Prevention: Limited data sharing with anti-money laundering and fraud detection agencies.
• Business Transfer: In the event of a company merger or acquisition — users will be notified in advance.

The okkz website and app use cookies. Cookies are small text files stored on your device that make the site easier to use and more personalized.

• Essential Cookies: For login sessions and security purposes — these cannot be turned off.
• Functional Cookies: Remembers language preferences and interface settings.
• Analytics Cookies: To understand which parts of the site are most used — fully anonymized.
• Marketing Cookies: To show you relevant offers — you can turn this off.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly. When you first visit the site, you can enable or disable specific cookies through the cookie consent banner.

Okkz does not retain your data longer than necessary. Specific retention periods apply depending on the type of information:

• Account Information: For as long as your account is active. After closure, data may be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Minimum 5 years under financial regulatory requirements.
• KYC Documents: 5 years after verification is complete.
• Support Conversations: Automatically deleted after 2 years.
• Log & Device Information: Deleted after 1 year.

If you request account deletion, all data beyond our legal obligations will be permanently removed from our servers within 30 days. Removal from backup systems may take up to 90 days.

Under okkz's privacy policy, you have full control over your data. You may exercise the following rights at any time:

To exercise these rights, support@okkz.bet. okkz typically responds within 30 days.

Okkz is strictly prohibited for anyone under 18. We never knowingly collect personal data from minors.

• Age verification is mandatory at the time of registration.
• The KYC process verifies date of birth and identity documents to confirm users are 18+.
• If anyone registers using a false age and is later found out, their account will be closed immediately.
• If a parent suspects their minor child is using okkz, please contact us at support@okkz.bet.

This Privacy Policy If you have any questions, concerns, or complaints, please get in touch with us. We're always here for you.

Complaints Process:

1. Send us the details at support@okkz.bet.
2. We will acknowledge receipt within 5 business days.
3. A resolution will be provided within 30 days of completing the investigation.
4. If you are not satisfied with the resolution, you have the right to file a complaint with the relevant regulatory authority.

You can also get help from our Help Center — Help Center Visit.